Adult Hearing Service

What is the Adult Hearing Service?

NHS Surrey Downs CCG has been working to develop a local Adult Hearing Service to provide care closer to where you live. As a result, the service now provides testing for hearing loss and supply and fitting of hearing aids in a range of convenient locations by fully qualified staff.

Following an examination, your hearing loss will be tested and your hearing aids fitted, if required. You will only be referred to hospital services if absolutely necessary.

Why use the service?

• Fully qualified audiologist trained to test hearing loss and fit hearing aids
• Convenient locations across Surrey Downs
• Open 7 days a week, Saturday and Sunday appointments available (selected centres only)
• Morning and evening appointments available (selected centres only)

How to access the Adult Hearing Service and what to expect?

If you have hearing difficulties, you can be referred by your GP or you can self-refer if you are over 50.

The audiologist will examine your ears and advise if your condition requires a hearing test and fitting of hearing aids or more specialist treatment needing a referral to a specialist.

Follow-up appointments to check on your progress may be done by telephone or face-to-face, depending on your treatment plan.

What will you need to take to your appointment?

You will need to bring any existing or previous hearing aids and written information regarding the same. Additionally, please share details of any medical history that may affect your hearing test or fitting of a hearing aid.

How long will it take?

Allow 1½ hours for your hearing to be tested and, if required, for your hearing aids to be fitted.

Do I need to do anything before the appointment?

Even though ear wax is a natural substance it can sometimes block the ear canal and affect hearing tests. It is advisable that you see your practice nurse/GP/pharmacist to check your ears a couple of weeks before the appointment and use over-the-counter treatments, if necessary.

Locations of NHS Adult Hearing Services in Surrey Downs

You can choose from the following services and locations:

InHealth Group
Glenlyn Medical Centre
115 Molesey Park Road
East Molesey
KT8 0JX

Tel: 0333 202 0300

Fairfield Medical Practice
Lower Road
Bookham
KT23 4DH

Tel: 0333 202 0300

Specsavers Hearcare
Specsavers Hearing Centre
105 High Street
Banstead
Surrey
SM7 2NL

0800 023 2965

Specsavers Hearing Centre
110 High Street
Dorking
Surrey
RH4 1BA

0800 023 2965

Specsavers Hearing Centre
Unit 3, 22 – 28 High Street
Epsom
Surrey
KT19 8AH

0800 023 2965

Specsavers Hearing Centre
12 The Swan Centre
Leatherhead
Surrey
KT22 8AH

0800 023 2965

Kingston Hospital NHS Foundation Trust
Kingston Hospital
Galsworthy Road
Kingston upon Thames
KT2 7QB

Switchboard: 020 8546 7711

Cobham Day Surgery Unit
168 Portsmouth Road
Esher
KT11 1HT

Tel: 01932 588400

Any questions?

If you have any questions about the new service or the information included in this leaflet please call our Patient Experience Team on 01372 201685 or email us at SDCCG.feedback@nhs.net.

Your views

We are always looking for ways to improve local services. To help us do this, we will be seeking your views on the care you receive and on your experiences. We will use your feedback to help improve the local community hearing service.

Audiology and Audiovestibular Medicine (hearing and balance service)

The Audiology team based at Epsom and St Helier hospitals sees adults and children with hearing loss, tinnitus, dizziness, balance problems and other hearing difficulties.

Website: www.epsom-sthelier.nhs.uk

Email: audiology-sth@nhs.net

National Autistic Society Surrey Branch

NAS Surrey Branch is a parent-to-parent support group founded by parents in 1995 and run by volunteers. It offers a variety of meetings, talks, parent programmes and activities for families with children and adults with autistic spectrum disorders (ASDs).

Telephone: 07423 435 413

Website: www.nassurreybranch.org

Email: info@nassurreybranch.org

Cruse Bereavement Care

Support, advice and information for children, young people and adults when someone dies. The charity also works to enhance society’s care of bereaved people.

Telephone: 0808 808 1677​

Facebook: @crusebereavementcare

Twitter: @CruseCare

Website: www.cruse.org.uk

Fountain Centre

The Fountain Centre is a charity for cancer patients, their families and carers in the St Luke’s Cancer Centre at the Royal Surrey County Hospital, Guildford.

Advice, counselling and a huge range of complementary therapies are on offer in a calming and relaxed atmosphere.

Telephone: 01483 406618

Website: www.fountaincentre.org

Email: rsc-tr.fountaincentre@nhs.net

NHS Breast Screening

The Jarvis Breast Centre provides one of the largest NHS breast screening services in England for women living in Surrey and North East Hampshire.

Telephone: 0333 200 2062 (Monday – Friday, 9:00-17:00)

Website: www.breast-screening.surrey.nhs.uk

Action for Carers Surrey

Action for Carers Surrey is led by carers, run by an executive committee of carers and they provide a number of specialist services: information, advice and activities for young carers, moving and handling information and advice and support on issues relating to learning and work.

Telephone: 0303 040 1234

Website: www.actionforcarers.org.uk

Email: info@actionforcarers.co.uk

Epsom & Ewell Dementia Support Service

The Dementia Navigators are here to provide you with information, guidance and support to help you live well, whether you have dementia or are caring for someone with dementia. They’ll make sure they fully understand your unique needs and circumstances so you get the right information and support for you.

Telephone: 01932 855582

Wesbite: www.surreyinformationpoint.org.uk

Email: surrey@alzheimers.org.uk

Surrey Young Carers

Surrey Young Carers supports you in your caring role, helping you to achieve your best at school, have fun, discover new interests and make new friends.

Telephone: 01483 568269

Twitter: @SYC_YoungCarers

Website: www.surrey-youngcarers.org.uk

Email: syc@actionforcarers.org.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Children and Family Health Surrey

Children and Family Health Surrey is the Surrey-wide NHS community health service for children and young people from birth up to 19 years of age (up to 25 for young adults with additional needs) and their parents and carers.

Website: childrenshealthsurrey.nhs.uk

CYP Haven

CYP Haven is a safe space where you can talk about worries and mental health in a confidential and friendly, supportive environment. There are four locations in Surrey: Guildford, Staines, Redhill and Epsom.

Website: www.cyphaven.net

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Kooth

Free anonymous online chat where young people can discuss mental health issues.

Website: kooth.com

Vaccination planner

View this vaccination calendar which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

When Should I Worry?

Your guide to Coughs, Colds, Earache and Sore Throats

When should I worry booklet

Banstead May Queen Committee

Each year, the group organises The Banstead Village May Fayre on the Saturday of the May bank holiday weekend. The Family of the May Queen decides on the Charity supported during their reigning year.

Telephone: 07754981193

Email: melaniefrench@lineone.net

Banstead Rotary Club

The Banstead branch of Rotary International, whose aims are to bring together business and professional leaders in order to provide humanitarian services, encourage high ethical standards in all vocations, and help build goodwill and peace in the world.

Telephone: 01306 882178

Email: ianwrcaldwell@talktalk.net

Song Squad Epsom

Song Squad are the fantastic award-winning children’s song club in Epsom – you won’t have so much fun and learn more about music at the same time anywhere else!

Telephone:  07584 811605

Surrey Drug and Alcohol Care

Surrey Drug and Alcohol Care Ltd is a confidential, non-judgemental service. We are always available to listen. We explain the options and services available and, for drug and alcohol problems, can refer you to treatment services.

Website: www.surreydrugcare.org.uk

iAccess Drugs and Alcohol

i-Access supports people in Surrey who want help with their problematic drug use/and or are highly dependant on alcohol and want to stop drinking.

Website: www.surreydrugandalcohol.com

Catalyst

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

Love me Love My Mind

Love Me Love My Mind is a small registered charity based in Epsom Surrey which aims to promote better understanding of mental health and to support the wellbeing of everyone in the community. We are run entirely by volunteers and funded by grants and donations.

Telephone: 01372 721518

Website: www.lovemelovemymind.org.uk

Email: info@lovemelovemymind.org.uk

Mary Frances Trust

Mary Frances Trust offers a variety of services for people suffering from consequences of their mental ill health. Some of the services they provide directly and other services are being provided in partnership with or by their partners. All of their services are designed to support people’s well-being and help them on their way to recovery.

Telephone: 01372 375400

Website: www.maryfrancestrust.org.uk

IAPT and Safe Haven

You can call any of the organisations listed directly for help. Most have clinics around the Surrey Downs area:

IAPT and Safe Haven2

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Falls Care Service

An informational service on falls prevention.

Telephone: 0208 394 3863

Website: www.surreydownsccg.nhs.uk

Email: CSH.Referrals@nhs.net

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK Surrey

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. Free, confidential advice is available on the phone, along with help at home and affordable counselling.

Telephone: 01483 503414

Information and Advice line (9am-noon and 1-3pm): 01483 446627

Facebook: @ageuksurrey

Twitter: @AgeUKSurrey

Website: www.ageuk.org.uk

Community Eye Care Service

If you have sore or red eyes, or you’ve noticed problems with your vision, Surrey Downs CCG’s new community eye care service can help. This free NHS service is available from a range of locations including some High Street opticians.

In an emergency always call 999 or go to A&E.

Maternity in Epsom

Providing a full range of maternity services from the start of your pregnancy, through the birth and the early days with your baby, for all women living in our local area.

Website: www.epsom-sthelier.nhs.uk

Healthy Surrey

If you are planning to get pregnant it is important you take the right measures to ensure a safe and healthy pregnancy. Healthy Surrey will guide you.

Website: www.healthysurrey.org.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Mind Matters (IAPT) Surrey and Borders

Mind Matters provide talking therapies to adults (18+) registered with a GP in Surrey who are experiencing common mental health problems such as depression, anxiety and stress.

Due to the current situation with the Coronavirus, they are continuing to offer psychological support sessions by telephone, online chat or video call via Skype.

Telephone: 0300 330 5450

Website: www.mindmattersnhs.co.uk

Local Mental Health Services

Surrey has many agencies and services which can support you with your mental health.

Telephone: 0808 802 5000 24-hour freephone

SMS Text: 07537 432411 (staffed Monday to Friday, 9am-2pm)

Website: www.healthysurrey.org.uk

CYP Haven

The CYP Haven is a safe space where you can talk about worries and mental health in a confidential and friendly, supportive environment.

Sessions in Epsom take place at:

The Focus Youth Centre,
9 Depot Road,
Epsom KT17 4RJ

Telephone or text: 07771 231553

Website: www.cyphaven.net/home/epsom/

Safe Haven: Epsom

The safe haven is a drop-in service for anyone experiencing a mental health crisis. It is open 18:00-23:00, 365 days a year.

To speak to someone who knows what you’re going through you can drop-in for peer or wellbeing support between 18:00-19:00, daily.

Visit: The Larches
44 Waterloo Road
Epsom
Surrey
KT19 8EX

Website: www.sabp.nhs.uk/our-services/

NHS Self Help Leaflets

The self help guides listed are available to download in several formats including A4, A5, large print, easy read and a small text version for GPs.

Website: web.ntw.nhs.uk/selfhelp/

Get It On

The Get it On Condom Distribution (C-Card) Scheme is a free and confidential condom distribution network for young people aged 13–24 years old in Surrey.

It provides regular, easy and confidential access to condoms, contraceptive and sexual health information, and signposting to sexual health services in places you already go such as youth centres or colleges.

Website: www.healthysurrey.org.uk

CNWL Sexual Health Services

Sexual health, contraception and HIV services in London and Surrey are provided by Central and North West London Sexual Health Services.

Website: www.sexualhealth.cnwl.nhs.uk

Contraception

Should you wish to talk about your contraceptive choices please book in with your doctor who will be able to guide you through your options

Should you wish to have a contraceptive implant or a coil fitted or removed please book in with Dr Nathan who will be able to discuss this with you further.

Information about appointments at Ashley Centre Surgery

Rape And Sexual Abuse Support Centre

RASASC, based in the centre of Guildford, offers support to anyone in Surrey, including counselling, awareness talks and an off-road cycle scheme.

Helpline: 01483 546400 (local) Freephone: 0800 0288 022 (19:30-21:30, Monday, Tuesday, Wednesday and Thursday, excluding bank holidays)

Twitter: @HelpRASASC

Website: www.rasasc.org

Sexual Health Advice and Clinics

Get more information or book an appointment with sexual health services by phone, email or online through Healthy Surrey.

Website: www.healthysurrey.org.uk/your-health/sexual-health

Solace

Solace sexual assault referral centre is a place where you can talk in total confidence about the experience and receive much needed care and support from understanding professionals.

Its services are available for women, men and children whether the police are involved or not.

In an emergency always call 999

Telephone: 0300 130 3036

Website: www.solacesarc.org.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00-20:00.

Telephone: 0300 123 7123

Thrive Tribe

Thrive Tribe is an award-winning healthy lifestyle provider, working to reduce smoking – still the single biggest cause of preventable death in Surrey.

Telephone: 01737 652168

Website: www.oneyousurrey.org.uk

Email: s.smoking@nhs.net

Quit With Help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Alive n Kicking

Surrey County Council’s children’s weight management service, Alive N Kicking by Everyone Health, is a lifestyle and weight management programme designed to support families and children from aged 5 to 19 years.

Telephone: 01483 600 5240

Website: www.ank.uk.com

Email: info@wmc.uk.com

HENRY

Surrey County Council commission Surrey Nurturing Links to provide the HENRY programme in Surrey. The early years have life-long effects on health and wellbeing. HENRY supports families to provide the best possible start in life for babies and children.

Website: www.henry.org.uk/homepage

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com