We are next door to the National Counties Building Society, and opposite the side entrance to Marks & Spencer's. There is ample parking in the Ashley Centre car park (700 car parking spaces) and there is a drop off zone at the back of the surgery for wheelchair/pram entry.
Ashley Centre Surgery
Access for the disabled
The surgery has full disabled access with a ramp and entryphone. There is a disabled toilet and all disabled patients can be seen by their own doctor on the ground floor. Please ask the receptionist to arrange this when booking an appointment. Wheelchairs are available from the Mobility Office in the Ashley Centre car park (01372 732448) Disabled parking is free.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self certification form (SC1), which is available from your employer or at reception. For any illness lasting longer than seven days you will need to see the doctor for him to issue a sickness certificate and for any subsequent renewal of the certificate.
If your employer insists on a certificate for an absence of seven days or less, there will be a charge for this service(as agreed by BMA guidelines)
Change of personal details
If you change your name, address or telephone number, please give full details to the receptionist. If you move outside practice area you will need to find the doctor in your new area. The primary care agency will help you if you experience any difficulty-telephone 0208 335 1400.
Practice contacting patients
It is important to note that should we need to contact you by telephone, we may leave a message on our answerphone. If this is not acceptable, please let us know.
Non NHS work
Some certificates, reports, vaccinations and medical examinations are not covered by the NHS. These therefore carry a fee. A list of charges, as agreed by the British Medical Association, is available at reception. Please accept that you may have to pay in advance of having your medical examination or receiving any certificates or forms filled out by your doctor.
Practice Complaints Policy
We are proud of our practice and staff. Nonetheless, we recognize that problems may occasionally arise with the service we provide. Should you wish to make a complaint about us or our work, we give you the following undertakings:
- We will acknowledge your complaint in writing within two working days and will include details of the practice complaints procedure
- We will give a written explanation within 10 working days.
- We will offer you the opportunity to discuss your complaint with the practice manager, Mrs Ruth Harmsworth, in private.
- If your complaint involves a doctor, we will offer you the opportunity to discuss it with the doctor involved or with the senior partner, Dr Houghton.
- If, despite our efforts, you feel your complaint has not been dealt with adequately, we will advise you how you may pursue it.
- We would welcome comments, suggestions and enquiries-these should be addressed to the practice manager who will be happy to try and help.